That’s according to tech company AirHelp, which provides legal help to passengers facing delays, cancellations or overbooking in or out of the European Union.
AirHelp experts considered on-time performance, quality of service and claim processing for the global airline scores using thousands of public reviews and claim processing anawlyses from the first quarter of the year. Data came from government agencies, airport databanks, flight-tracking vendors and more.
AirHelp measured minimal delays of less than 15 minutes as on-time performance. Claim processing, which consisted of AirHelp claim data, measured an airline’s responsiveness to claims, its processing turnaround time and how quickly customers are paid out for valid claims.
Rounding out the top five: Lufthansa, Etihad Airways, Singapore Airlines and South African Airways, which was recognized for having a “fantastic claims-processing score” of 8.69, AirHelp industry advisor Ashley Raiteri told Bloomberg.
In the U.S., American Airlines came in at No. 23 with a score of 7.84, followed by United Airlines at No. 37 (7.59) and Atlanta-based Delta Air Lines at No. 47 (7.33).
Iceland’s WOW Air was deemed the worst international airline based on AirHelp’s ranking. The low-cost airline scored 5.04 out of 10 overall.
When it comes to the world’s best airports, AirHelp analysts compared on-time departure statistics from the first quarter of 2018, considered an airport’s quality of service (terminal comfort, passenger facilities, check-in and security) and accounted for passenger sentiments on Twitter.
Atlanta’s Hartsfield-Jackson International Airport came in 89th with a 7.39 overall score and measly passenger sentiment figures: 0.9 out of 10. In fact, the airport was the second worst in passenger sentiment, though it’s important to note it’s considered the world’s busiest airport with close to 104 million passengers estimated to have traveled through in 2017, so the high traffic may have influenced passenger complaints on social media.
However, last year’s calamitous 11-hour blackout that forced tens of thousands of passengers to be stranded in terminals or inside planes on the tarmac, probably didn’t help the airport.